At Exagym, we pride ourselves on giving our customers the best in service from the sale right up to when your product is delivered to your home. Our comprehensive logistics team ensure you know where your product is and that it gets to you in a timely manner!
Sydney Metro – Boxed Delivery
Boxed deliveries into the Sydney Metro are completed by a range of couriers and freight companies and we choose the most affordable and timely company to complete this delivery.
Sydney Metro – Optional delivery & assembly
Need a hand getting your product delivered and assembled? Within Sydney Metro, this optional service is handled by our friendly delivery team from Edgefit. You will be contacted within 48 hours of placing your order to book a time and day that is suitable to receive your product.
Depending on access, space on the delivery vehicle and the product selected, sometimes your product is built and tested in our warehouse prior to dispatch to make sure that everything is in working order. When our delivery team brings your product out to your home, they will complete any final installation steps and also give you instructions on how to use & maintain your product. If it is not feasible to deliver a fully assembled product, our team will bring it boxed and complete assembly onsite. All cardboard and wastage will be removed for recycling post delivery.
Delivery times for Sydney metro are between 1 and 5 business days, but generally all deliveries are made within 72 hours of placing your order.
Greater NSW and All Other States – Boxed Delivery
Deliveries outside of Sydney Metro are managed by our warehouse team. You will be contacted within 24 hours of completing your purchase to confirm your order. All stock is shipped boxed from our warehouse to your gr0und floor door via our chosen freight company. Dispatch will occur within 48 hours of placing your order.
Once your product has been dispatched, you will receive a tracking email from the nominated carrier so you can keep an eye on your order as it progresses to your door.
Unless you have selected Authority to Leave (ATL) at checkout, someone must be at home to accept delivery of your product as the freight company will not leave the product unattended without signature. If you are ordering a heavy product, please make sure you have someone to help you safely move your product once it has been delivered.
If you experience any difficulties in assembly of your product, please feel free to contact one of our friendly staff and we will assist you over the phone. We can also provide education over the phone on how to use and maintain your product.
Delivery times for Greater NSW and All Other States are between 2 and 7 business days.
Items out of stock
At Exagym, we attempt to keep all stock items readily available for the quickest turnaround. From time to time, our suppliers or indeed our warehouse run out of stock and a short delay might be experienced. If this is the case, we will contact you within 24 hours of placing your order to advise you of this.
